nzbiketrails privacy policy
This privacy policy outlines how nzbiketrails Limited collects and manages personal information that you provide to us. The information collected from you is held in accordance with the Privacy Act 1993.
You agree that any information you provide to nzbiketrails is correct. We may not be able to provide a service to you if your information is incorrect or you do not provide us with the information we require. It is important that you contact us and update your details or any information you have provided if they are incorrect.
nzbiketrails will collect any personal information directly from you unless it is unreasonable or impracticable to do so. We may collect information from you when:
you use our website:
to sign up for bike hire and shuttle experiences,
to explore and purchases products and services, complete surveys or participate in customer promotions;
you contact us via :
our webchat or email address,
any of our social media channels;
you communicate with us or our authorised agents in any way.
nzbiketrails collects personal information from you for the following purposes:
to provide you with the products and services;
to validate your identity;
to collect payment and funds owing
to inform you of any products or services which we consider may be of interest to you;
to develop or improve our products and/or services;
to conduct market research;
to perform our responsibilities in accordance with statute, or industry rules and regulations;
to meet our commitments to our customers on the provided services and deliver against the terms and conditions of our services.
For the avoidance of doubt nzbiketrails Limited does not hold any complete credit card details on our systems used in our booking process. These details are securely tokenised by our payment providers and banks, in line with strict industry regulations applicable to these companies, to be used in line with your permissions and our terms and conditions.
Disclosure of information
nzbiketrails will not disclose, sell, distribute or share your personal information except in accordance with the Privacy Act 1993 or where you have provided authorisation for disclosure. Your personal information may be made available internally and to:
web usage analytics agencies (including Google Analytics) to understand how our website is being used and provide you with a personalised experience.
insights agencies for conducting market research or contacting you.
Tourism partners to ensure that we pay any commissions due to them
Security of Information
nzbiketrails Limited will take all reasonable steps to ensure that the personal information collected by us from our website or from any communication or interaction with us or our agents is stored in a secured environment and protected from unauthorised access or use. Where your information is stored or processed by authorised third parties, we will take all reasonable steps to ensure that it is securely handled.
Our website may contain hyperlinks to other websites that are not managed or controlled by us. This Privacy Policy does not cover the use of such websites. You should review the privacy statements of those websites to understand how your information is collected, stored and used.
Access to your information
You may request to view the personal information we hold about you by emailing info@nzbiketrails.co.nz.
This information will be limited to the details that you have provided to us to complete your booking which will be held for a limited period of time to ensure that we can complete your experience, financially report against it and communicate with you where you have given us the permission to do so.
Changes to our Privacy Policy
nzbiketrails reserves the right, at our discretion, to update this Privacy Policy at any time. Changes to the Privacy Policy will be published on our website and will be effective from the date of publication.
This privacy policy has been effective from 1 December 2022.